Question 1

How do I get the heartbeat?

Accepted Answer

We can capture your baby's heartbeat at our studio when you book an appointment for a Baby Heartbeat Jewelry piece.

Question 2

Is this a baby’s actual heartbeat?

Accepted Answer

Yes! Each piece is customised for that baby actual heartbeat regardless of what style you select. As you can see in the image below, no two pieces are exactly the same just as no two heartbeats are exactly the same.

Question 3

Necklace Sizing Guide

Question 4

Where is your jewelry made?

Accepted Answer

Every piece of jewelery is lovingly made, by hand, at our partner located in Youngstown, Ohio, USA.  They strive to use American-made materials and support local workers whenever possible, and when they cannot, they work only with well-respected suppliers that support fair trade practices.

Question 5

Shipping Costs and Delivery Times

Accepted Answer

Shipping Costs

We offer free shipping anywhere within South Australia.

Delivery Times
You will receive your heartbeat keepsake within 5 weeks from the day your appointment completed.

Question 6

International Ring Sizing Chart

Question 7

How do I care for my heartbeat jewelry?

Accepted Answer

GOLD-FILLED
Gold filled jewelry is made to last much longer than gold plated jewelery. That is because it has a thicker, mechanically bonded layer of 14k gold over the base metal layer. We always use double clad gold filled, so both front and back have this layer. The most important thing to keep in mind in the care of gold filled jewelry is to keep that layer in good condition. Protect it from scratches and clean it with a soft cotton cloth and mild soap and water. Do not clean it with anything abrasive, as it will wear that gold layer down and damage it.
It’s best to avoid any strenuous work while wearing this jewelery. Do not wear it in the shower, while swimming, or while working out.

STERLING SILVER
All of our silver pieces come in a box with a small anti-tarnish strip. This strip will absorb tarnishing agents in the environment, and help protect against tarnishing if stored with the jewelery consistently. These strips should be replaced every 6 months, but may last longer if kept in a zip-lock bag with your jewelery. Avoid wearing your sterling silver jewelery in tarnish causing conditions such as swimming, cleaning, or during strenuous exercise as exposure to excessive sweating can also speed the tarnishing process.
If your piece does become tarnished, a little bit of cleaning can make it look new again! You can use silver polishing cloths to polish the tarnish off of your jewelry. You can also use microfiber or flannel cloth, but do not use paper towels or tissues as this can scratch the surface of our jewelry. If polishing alone does not work, try washing your item in mild ammonia-free and phosphate-free dish soap and water. If the tarnishing is severe, you may want to consider having it professionally cleaned.

Question 8

Product Warranty and Return Policy

Accepted Answer

Product Repair Warranty

Our keepsakes are covered by a six-month repair warranty with the buyer assuming responsibility for any shipping costs associated with returning the item to us for repair.
The keepsake will need to be shipped to us for the repair, and we will cover the shipping costs back to you. Damage determined to be through abnormal wear may incur a fee. Work performed by anyone other than our team will void the warranty, so please contact us first if for any issues.
For warranty issues, please email us at contact@hadmeathello.com.au with your original order number, name and information about the needed repair. 
We are happy to complete repair work for a small fee outside of the warranty window. The cost is based on the repair needed, so please contact us for information. We want you to be able to wear your keepsake, so we try to be as reasonable as we can!

Return Policy

Since all of our heartbeat keepsakes are custom made, we are not able to offer refunds of any kind. However, customer satisfaction is our top priority. If we make a mistake in the production of your keepsake or if it arrives to you damaged, we will be happy to replace it at no cost. Just contact by email at contact@hadmeathello.com.au with your original order number, name, and information.

Question 9

Will my keepsake items last?

Accepted Answer

Yes! We use materials that will last with basic care and upkeep. Depending on the item, we use 14k gold-filled, 14k rose gold-filled, sterling silver, and stainless steel. All materials are made to last and stand up to normal wear well.

Unlike gold plated jewelery, gold filled has a higher content of 14k gold and is mechanically bonded to the base metal. This makes our jewelry resistant to tarnishing and flaking if recommended care is used.

Stainless steel jewelery is very strong and durable. It offers a beautiful silver look, and does not tarnish or rust. It’s also hypoallergenic.
Sterling silver will last a lifetime with basic care. Although all sterling silver is prone to tarnishing, simple cleaning can keep it looking great.
You will receive care cards with each keepsake to help you keep it looking its best.

Personalised Baby Heartbeat Jewellery

Original Heartbeat Necklace

Additional Heartbeat Bar Pendant

Heartbeat Pendant Necklace

Original Double Heartbeat Necklace

Heartbeat Bar Necklace

Heartbeat Bar Bracelet

Original Cherished Heart Necklace

Additional Heartbeat Pendants

Original Heartbeat Bracelet

Ultrasound Packages

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